In a world where people are very quick to criticise companies; we always believe in giving feedback where good service is provided.
I have driven Ford vehicles on and off for nearly 30 years and purchased both new and used. In all my experiences I have never encountered such a professional sales consultant. From our first visit (when we were unsure whether to purchase another Kuga or change to another make) Leigh Harris was helpful and knowledgeable without being pushy. He kept us informed of delivery progress and arranged the finance without any fuss.
When I took delivery last week Leigh spent over an hour with me explaining the paperwork and also in the vehicle going through the various controls, many of which different from our previous Kuga. I found this very beneficial and have never experienced it with any Ford dealer on the mainland. "
Mrs J from Sandown
I have returned to Premier for our (My Wife and I) 5th new ford. This is the 2nd as a privilege customer. I would like to praise my sales consultant Nigel Ghent for his customer service skills. This is the second vehicle purchased from Nigel, the only reason that I did not use another Ford dealership was simply Nigel. He made me feel like I was purchasing the blue Mustang in the entrance and not the black Fiesta that i will be taking home,. "
On a scale of 1 - 10;
Memory of previous custom 10
Overall general nice guy (not pushy sales guy) 10
So thank you Premier Ford for getting your customer service just right.
Mr W from Newport, Isle of Wight
"I've owned the vehicle for 10 months now, and have found the customer service from Premier Ford to be fantastic. Prior to purchase of my Transit Connect, I had never bought from a dealer - instead, I usually buy privately. From dealing with Premier Ford, I can understand why people are happy to pay slightly above what you'd pay privately, and receive the assurance of a good quality vehicle, warranty, customer service, dealer expertise, add on deals, etc. The customer service I've received (and hope to continue receiving) from Leigh and Paul has been outstanding. During enquiry before, and during purchase of the vehicle, Leigh was very helpful, patient and a pleasure to deal with. Naturally, I expected this whilst purchasing the vehicle - but I feel that the same high level of customer service has followed on. I find Paul a pleasure to deal with when it comes to maintenance of the vehicle - recently the vehicle demonstrated an issue (present from build, however I’m the first user to have unearthed the issue). Despite the issue being of relatively low importance (aux stereo input), Paul completely understood my desire to rectify the issue, and shared the same enthusiasm. Due to various issues (difficulty in finding the root cause of the fault, availability of parts etc), the van needed to be returned to Premier Ford on several occasions. I would normally be disgruntled by this - but with the service provided and the clarity that Premier were doing their utmost to resolve the issue, I really didn't mind returning. The vehicle is now due its first service (since being in my possession); due to working away from home during the week, I had anticipated arranging for a service on a Saturday to be difficult. Despite difficulty in workshop availability, I feel Paul genuinely understands the needs of my commitments and actively went out of his way to make Saturday arrangements, at a date and time that suited me. I’d like the brilliant customer service provided by Leigh and Paul to be recognised by Ford because for this alone, I would certainly return to Premier Ford for my next vehicle."
Mr Y from Ryde, Isle of WIght
"The dealer Nigel was very helpful and had excellent customer service skills. I would recommend anyone to go to him if they were looking to buy a car. Very satisfied with the whole service we were given."
Miss W from Newport, Isle of Wight
"I have dealt with Premier Ford Newport for many years, this being my 14th new Ford. Excellent dealership. Always make you feel welcome..one of the family"
Mr D from Sandown, Isle of Wight
"A first class experience from start to finish,Guided all the way by a very knowledgeable salesman (Nigel Ghent). From the first meeting right the way through to taking delivery of my new fiesta, and beyond, he gave me all the information I needed to decide which model to go for, kept me informed every step of the way. He spent time to show me and explain how everything worked when I collected my new car and, then backed it all up with a call to make sure I was happy with the car, always had a cheerful word and a smile, a credit to the company. Just a shame not all car dealers are as caring over the little things as Premier Ford. If there was one thing that stood out, it was the whole experience, few companies these days take time and listen to the needs/wants of potential customers and advise accordingly. I shopped around before deciding on a Ford, and not one company came close to the service, help and care I received from Mr Ghent."
Mr O from Newport, Isle of Wight
"Nigel at Premier Ford is excellent. He is always friendly and polite and answers any queries with patience and efficiency."
Mrs M from Ryde, Isle of Wight
"First of all I would like to thank Premier Ford for giving me a such a good deal on my part exchange against the Ford Ka. Also I was more than happy with the way that Mr Ghent took me through the whole procedure, especially as I was on my own and was a bit apprehensive. He explained everything in detail and was very patient."
Mrs H from Brighstone, Isle of Wight
"We received the level of service that a valued customer would expect to receive and made to feel that our custom was important. The service received was quick and efficient."
Mr B from Shanklin, Isle of Wight
"The level of customer service I experienced was of an exceptionally high level throughout the entire process. All members of staff were very welcoming and approachable. The salesperson (Leigh Harris) is a huge asset to the company and dealt with the purchase with very high levels of competence but not ever forgetting the sales/customer relationship, he could not have been more helpful!"
Miss C from East Cowes, Isle of Wight
"This is my first Ford and Leigh was extremely helpful in guiding me through the purchase of my Ford Ka.I have had quite a few cars of different types but found Leigh to be a good salesman in his help and knowledge of the car . I will certainly go to him again and recommend him to my friends."
Mr M from Cowes, Isle of Wight
"I don't think that they could have done anything better."
Mr A from Newport, Isle of Wight
"Living in a society where complaints are becoming culture and working in public services ourselves, we feel it is only right that compliments should be made when due. Having had an extensive history in sales myself, it was refreshing to meet and a pleasure to deal with your Sales Consultant Leigh Harris. We understand that Leigh has only been with you for a relatively short period of time, however he is extremely knowledgeable about your products, answering many of our questions without hesitation, but equally quick to seek confirmation on answers he was unsure of rather than bluff his way through. He was attentive without being overpowering, keen without appearing pushy and had the patience of a saint when it came down to us needing time to think about such an expensive purchase. Once our decision had been made, Leigh took the time to explain everything in detail setting out the options/extras available without any expectation on us to commit unless we wanted to. Having never dealt with Premier Ford before, I would like to say that both my husband and I have been extremely impressed with how we have been treated. From our experience, we would not hesitate to recommend Premier Ford to our family/friends. Please thank Leigh once again for all his help - Look after him, he is an asset to your company!"
Mrs S from Newport, Isle of Wight
"Have purchased 2 new Fusions from Premier Ford over the last 8 years, have always found staff very helpful, whether buying a car or any servicing/repairs. I have always been treated courteously and promptly."
Mr H from Newport, Isle of Wight
"Excellent as always!"
Miss W from Shanklin, Isle of Wight
"Very pleased with the overall service I received. All completed on time as estimated."
Mr D from Bembridge, Isle of Wight
"Kept well informed before, during and after service. Polite and friendly staff."
Mr M from Newport, Isle of Wight
"Overall the service was excellent and because I am a customer of long standing I feel as though I am known as a friend rather than a customer."
Mr C from Brighstone, Isle of Wight